Terms and Conditions

COVID Terms and Conditions

All owners are expected to drop their dog off at the allocated time.
Timing is imperative to prevent crossing clientele.
We will refuse to groom your dog if you are late.

Clients are responsible for placing leads and collars on the hooks provided in the entrance area. You will then be expected to step away from your dog whilst we open the gate and let them in.

All dog will then be taken straight to the bathing area, staff will be wearing PPE to bring your dogs in, dogs that are not used to seeing us with masks, may behave strangely.

Your dog and their leads/collar/harness will then be misted with a non-toxic, pet safe, non-irritant anti-viral spray Lucilian as a precaution.

If your dog has not been well brushed, you MUST sign a matting waiver giving Foxy’s Furry Friends – Dog Grooming Salon permission to modify your usual trim, please be aware that this could be significantly shorter. It is likely that your dogs coat condition will be more difficult and extra grooming charges will apply

You will be given adequate notice to collect your dog and Must collect within 15 mins of notice given, otherwise a sitting fee will apply of £5 per 15 mins.

Payment will be contactless only where possible, however all keypads will be sanitised before and after use.

On collection, your dog will be attached to one of our anti-viral leads. Please enter the reception area, closing the barn door behind you, so your dog can be let out to you. You are responsible for the safety of your dog.

Anybody self-isolating, classed as vulnerable or showing any symptoms MUST NOT bring their dog to the salon

Terms and Conditions

Contents

De matting
Allergies
Cancellation Policy
Vaccinations
Examination
Fleas
Photographs
Toileting
Insurance
Animal Welfare

De matting

Our normal grooming prices do NOT include de-matting of severely matted dogs.

If this is required an extra £5 will be charged for every 15 minutes required. De matting puts exceptional strain on our equipment and cause damage to blades and scissors.

PLEASE NOTE: We groom humanely, dogs too severely matted WILL be shaved off.

In the event of any dog needing a shave down/clip down, the owner should be aware that irritation may occur from the shaving process, as well as uncovering nicks, cuts or other potential problems.

No dog will be subjected to stress or discomfort and all dogs will be groomed in accordance with The Animal Welfare Act 2007.

Allergies

If your dog suffers from skin allergies, we advise you to provide us with a veterinary prescribed shampoo, otherwise we will use our own range of products to suit the dogs skin/coat type. We need to informed of any allergies before we begin the grooming process.

Cancellation Policy

We require at least 24hrs notice for cancellation of appointments. TIME IS RESERVED TO GROOM YOUR DOG. Missed appointments will incur a fee of £15 if cancelled the same day as appointment, payable BEFORE another appointment can be made. If you just simply do not turn up for your appointment and do not let us know you are not coming, the full groom fee will be charged and again must be paid prior to us making a new appointment for you.

Dogs also arriving late may have to be re-booked. If you do not contact us prior to your appointment to confirm you may be late, and you are more than 15 minutes late, your appointment will need to be re-booked and the missed appointment fee will be payable.

Vaccinations

ALL dogs must be fully vaccinated. Unvaccinated dogs are put at risk and put others at risk.

Aggressive and Poorly Socialised Dogs

All our groomers love animals and have years of experience with animals including their care and training. You must inform us prior to grooming if your dog has ever bitten or displayed aggression.

Your attention is drawn to the Dangerous Dogs Act, which holds owners liable for bites and injuries caused by their dogs. We reserve the right to refuse to groom any pet at risk of harming the groomer or itself. Muzzles will be used if the groomer deems it necessary

Examination

We will examine your dog for any irregular lumps or infections during the grooming process and if anything is found our groomer will discuss it with you. Please note that this is not a professional medical examination as you would be given by your vet.

Fleas

If you suspect your pet has fleas or ticks, prompt and thorough action on your part is needed; flea infestation can lead to tapeworm and other health problems both to the dog and to yourself.

If fleas are found on your dog during the bathing process, they will given a flea bath for an additional charge of £10 which will be added to your grooming bill, also if the salon needs to be treated then there will be another charge of £10. The treatment will kill the fleas (not the eggs) on your dog as well as keeping my salon flea-free. If ticks are found, you will be notified and asked if you would like us to remove them for an additional charge of £5. If fleas and or ticks are found I strongly suggest you take your dog to the vet for a check and treatment, with possible testing for Lyme disease. Please remember that parasites are a health hazard to your pet as well as humans.

Photographs

Your dog may be photographed before, during and after its groom. These images may be used on Foxy’s Furry Friends website/Facebook pages etc. unless you specifically request us not to do so.

Toileting

Please ensure your dog has had an adequate chance to relieve itself before you come to the salon. It is unfair to expect your dog to stand for over an hour with a full bladder.

Please note that if your dog defecates or urinates during the grooming process and requires a second bath you will be charged appropriately. Your dog may be let out in a secure garden for toilet breaks if required.

Insurance

At all times we have full Public liability Insurance in the event of damage, accident or loss to your pet or our staff. Please ask for more details if necessary.

Animal Welfare

Your dog will have full access to fresh water and could possibly be given treats. Please advise if treats are not allowed or your dog has allergies and cant be given any. Bedding and towels will be changed and washed after each individual groom.